Insights

Optimizing Customer Service with AI Chatbots

Optimizing Customer Service with AI Chatbots

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Master Data Management System Delivery

Master Data Management System Delivery

A large international financial institution was struggling to acquire, maintain and manage multiple classes and hierarchies of data within existing systems and processes. As a result, they faced significant difficulty assigning credit risk and calculating capital requirements and RWA. They also missed out on product sales opportunities, and encountered various deficiencies with several ongoing regulatory […]

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Data Storage and Data Cache

Data Storage and Data Cache

Client Challenges The client wanted a more robust, scalable and reliable solution for caching FX static data. The large legacy system was clunky and slow. Each trading system that used the cache actually only required small subsets of data for each transaction. Management and access to the data was cumbersome and created latency within the […]

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AI-Powered Financial Assistant

A large global banking client was seeking to enhance the customer experience. As digital banking gains traction, customer expectations are also evolving. Users now demand personalized services on-demand and easily accessible through their digital devices. This shift has pushed banks to find innovative solutions to meet these new customer demands without compromising service quality. Client […]

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Robotic Process Automation (RPA)

Many organizations are struggling with rising costs and the ongoing need to invest intheir business to survive in an increasingly competitive marketplace. ImplementingRobotic Process Automation (RPA) has been proven to help organizations address theseissues. Here we look at how a leading eFX trading organization increased tradingvolumes and revenues by implementing RPA within their Customer Integration […]

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Strategic Data Organisation Solution

Strategic Data Organisation Solution

Dealing with the vast amounts of data within an organisation can be challenging. Brickendon believes that addressing these needs in a holistic way helps reduce costs and improve customer service. Our data quality solution aims to be the internal data provider of choice within the firm by employing governance best practices, providing high-quality products and services […]

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How to Successfully Master Hybrid Work Management in Complex, Highly Regulated Environments

How to Successfully Master Hybrid Work Management in Complex, Highly Regulated Environments

Failure to manage hybrid work effectively can lead to compliance violations, operational inefficiencies, and increased costs. At Brickendon transformational consultancy, we leverage our expertise in business transformation and our partnership with the award-winning platform HybridHero to provide seamless, end-to-end solutions that unify workforces, optimise real estate portfolios, and deliver a measurable return on investment (ROI) […]

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Mastering Value Stream Mapping (VSM) for Enhanced Business Efficiency and Success – 3 key elements

Mastering Value Stream Mapping (VSM) for Enhanced Business Efficiency and Success – 3 key elements

Failing to fully understand and implement Value Stream Mapping (VSM) in your organisation can be incredibly costly. Inefficiencies, bottlenecks, and missed opportunities for optimisation can lead to significant financial losses, wasted time, and diminished customer satisfaction. Without a clear view of your processes, information flow, and time management, identifying potential issues becomes difficult, if not […]

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Foreign Trade Financing in Commercial Banking: Empowering Global Business Transactions

Foreign Trade Financing in Commercial Banking: Empowering Global Business Transactions

Foreign trade plays a crucial role in today’s interconnected global economy, enabling businesses to expand their reach and capitalize on international opportunities. However, engaging in cross-border transactions often presents financial challenges that require specialized solutions. Commercial banks play a vital role in facilitating foreign trade financing, providing essential services that support businesses in their international […]

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Intelligent Data Analytics

Intelligent Data Analytics

“Know yourself and know your enemy. You win all battles” – so states Sun Tzu in his Art of War. Other prominent leaders have also stressed the importance of good information. Knowing and understanding your business is essential for good decision making which has a direct impact on its performance. One could argue that many […]

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