Process automation refers to the use of software and technologies to automate process operations and tasks to achieve organisational goals, such as creating a product, recruiting, and onboarding new employees, or delivering customer care. Benefits of Process Automation Time savings: Employees can focus on work that needs critical thinking, creativity, or the personal touch while […]
Intelligent Automation (IA) is the use of automation technologies in daily life for easing our work, enhance process quality and shorten the process time. Digital Technologies like artificial intelligence (AI) and robotic process automation (RPA) streamline and scale decision-making across organizations. Intelligent Automation has several uses and can streamline processes, free up resources, and increase operational […]
Customers can choose from a wide range of goods and services in today’s environment of rapid digital development. Organizations can achieve this competitive advantage and differentiate itself from the competition by improving the customer experience (CX) using intelligent automation (IA). Companies that use customer service centres (CSCs) as their main point of contact now have […]
What is Intelligent Automation? Intelligent Automation is the incorporation of intelligent technology such as Machine Learning (ML), Deep Learning (DL), Intelligent Character Recognition (ICR), Content Capture, Natural Language Processing (NLP), Process Mining (PM), and Data Mining (DM) into a connected and interoperable process that enables automated learning and adaptation across all business activities. Intelligent automation […]
The wealth and private banking industry has historically been slow to adopt recent technologies, often relying on traditional methods to provide services to their clients. However, the rise of fintech companies and the increasing demand for digital services have forced the industry to embrace digitization. One area where digitization can have a significant impact is […]
The wealth and private banking industry has historically been slow to adopt recent technologies, often relying on traditional methods to provide services to their clients. However, the rise of fintech companies and the increasing demand for digital services have forced the industry to embrace digitization. One area where digitization can have a significant impact is […]
Client On-Boarding is the process of familiarizing or integrating a customer with the Bank’s products and services. This process has been there for centuries, and all organizations follow certain methodologies that bring about a common goal while addressing it. Digital transformations have accelerated the pace at which client onboarding is looked at, leave alone maximise […]
Customer acquisition has become a more challenging aspect now in both the public and private banking sectors, as many banks and financial institutions are offering various attractive products and advanced technologies to attract customers for easy and convenient banking services. Banks are adapting various marketing techniques and technological advancements to acquire new customers. Marketing teams […]
Banks, although they look like the place for money, seldom use their own money for business. Bank’s majority of the business runs as intermediaries or brokerage. Given that is personal loans, mortgages, or investments, and or fixed deposits. Banks rotate money between investors and borrowers and charge small fees for the maintenance. Banks must follow […]
Loan servicing is a critical aspect of banking that involves managing borrower accounts, processing payments, and handling any issues that may arise during the life of a loan. While loan servicing may seem straightforward, it can be complex and challenging for banks. In this post, we will explore some of the common issues faced by […]